WHY SHOULD I USE YOUR TRAINING PROGRAM?

Thank you for considering using M & M Business Solutions Food Manager’s Training Headquarters. I have been teaching for 20 plus years, and I love keeping our communities safe to our hospitals to local restaurants and assisted living facilities.  Everyone deserves a quality education mixed in with some fun.  I take this course seriously because to me,    “ it is about life or death”.  It is my job to get you to understand this course can save lives with the benefit of a certification. I wanted to bring you value and flexibility.  This is why you choose which exam voucher you want and need as well as how you want to study.


WHY CAN’T I SIGN IN?

We apologize for any inconvenience and aggravation this may have caused you.  Please try the following:

  1. Be patient. Has it been 1 full business day from your purchase time?  Chef Marshie manually adds you to the system.  She strives to do it within a few hours of your purchase time. However, she does sleep and teach classes, so cut her some slack.
  2. It has been longer than 1 business day.  Please text Chef directly at 817-291-6000.
  3. The login information is on the email titled M & M Business Solutions <noreply@talentlms.com>. It is case sensitive.



IS THERE AN ADDITIONAL COST TO BE PROCTORED AT TESTING SITE?

1. Yes, for ServSafe and PROMETRIC.  You will have to buy your exam voucher/proctor fee through PROMETRIC directly.


2. No, for NRFSP the fee is included in your EXAM voucher.


HOW TO REGISTER AT PEARSON VUE TO BE PROCTORED AT TESTING SITE?

The easiest way is to register online.


1.  Go to www.pearsonvue.com

2.  Click on "Schedule or Reschedule an Exam"

3.  Click on the "N" link

4.  Select "National Registry of Food Safety Professionals (NRFSP)"

5.  Click on Sign In or Create an Account

6.  Select "ICFSM:  International Certified Food Safety Manager"

7.  Follow the prompts to register (Language, Location, Etc.)


PS:  You enter your voucher information on the last tab. There will be no charge.


HOW LONG DOES IT TAKE TO GO THROUGH THE ONLINE RECORDED CLASS?

Takes about 5.5 hours.  This is a self-study program which you may need additional time or you may wiz thorough the material faster.


I HAVE NOT GOTTEN MY EMAIL TO SIGN IN OR START THE RECORDED ONLINE CLASS OR EXAM VOUCHER NUMBER?

1. Check your spam or junk folders especially if you used a work email address. (Did it go to the person’s email that registered you for class? Yes, you have to get the information from them.)

2. You will receive an email from M & M Business Solutions as a receipt.  On the receipt are the Student Sign In, Exam Voucher.  Remember your login and password because you need them to access your study material, recording and other important information.

3. We do our best to get it out to you quickly within the hour.  It can take up to one business day to be able to sign in.  Our hours are M-F 10:00-4:00 CST

4. Did your payment go through?

5. Did you use the same name and email on payment Shopping Chart as what was given to you?

6. We strive to get you started immediately. Again, if you cannot sign in one business day, call or text Chef directly at 817-291-6000 Monday-Friday 10:00-4:00 PM CST because there is something wrong.


I FORGOT MY PASSWORD & SIGN IN?

Please look at your receipt/confirmation email for User ID and password.  


HOW IN ADVANCE MUST I REGISTER FOR PROCTORING, 1:1 SESSIONS AND LIVE ON DEMAND CLASSES?

Please register, enroll and pay for services 1 day in advance from the specific date and time scheduled. This ensures the class and/or proctoring service is not canceled.  Chef is willing to take registrations up to 4:30 pm CST the day before, but please call her to confirm.

HOW LONG WILL I HAVE ACCESS TO THE RECORDED ONLINE CLASS AND/OR STUDY MATERIALS?

You are encouraged to study and take your exam within two weeks.  The recorded online class and/or study materials will be good for 60 days.  Your EXAM Voucher does have an expiration as well, so please go take your test within 30 days and you will have no worries.  You will do GREAT!


DO YOU SELL THE EXAM VOUCHERS BY THEMSELVES?

No.


WHAT IS M & M BUSINESS SOLUTIONS REFUND POLICY?

We do not refund our online products and services.  EXAM Vouchers are non refundable because they are unique to the student.


ARE THE RECORDED ONLINE CLASSES AND MATERIALS ONLY IN ENGLISH?

1.  Yes.

2.  The Food Handlers Class is offered in English and Spanish.


WHAT LANGUAGES DOES THE FOOD HANDLER CLASS COME IN?


English and Spanish and the class is self-narrated.


WHY DON’T YOU HAVE A GUARANTEE?

I am not allowed to according to ServSafe® rules being an Instructor and Proctor.  I will assure you if you study all of the material, watch the class in its entirety, watch all the videos in the library/YouTube channel, do all the practice tests and making in the 90’s and do not have a learning disability or test anxiety you should pass with flying colors.  I’ve been teaching this 20 plus years, and I’ve seen it all.  You will have questions on the test that throw you for a loop.  This is where understanding the concepts and comprehension play a major part in answering the test questions on exam day.  You will not do well by studying the practice exams alone or the Free Gift.  This is why the orange package is so popular because you get everything!


DO YOU GIVE CORPORATE DISCOUNTS?

Yes!  Call for details or e-mail Chef directly. She can even cater a class specifically for your team live or virtual.  817.291.6000 *** Marshie@MMBizSolutions.com


DO I NEED A BOOK?

No!  Study the study material and watch the class recording in its entirety you should not need a book.


DO YOU PROVIDE A STUDY GUIDE?

The study material is the study guide on steroids.  The Free Gift is a quick reference guide.


HOW LONG IS THE FOOD MANAGER CERTIFICATION CLASS RECORDING?

5.5 hours.  You determine how fast you go through the material.  You are encouraged to watch it from start to finish.


HOW LONG IS THE FOOD MANAGER CERTIFICATION GOOD?

Five years.


WHAT DO I DO WHEN I CAN’T SIGN IN?

1. Look at your receipt for details.

2. The log in information is case sensitive. Check your CAPS lock.


I NEED HELP, WHO DO I CONTACT?

You may fill out the Reach Out form which goes directly to Chef Marshie Morgan for all other inquires.  She responds to those forms between 10-4 PM CST Monday-Friday.  If you have a test scheduling conflict, you must call your ServSafe Proctor, Prometric or Pearsonvue directly to reschedule.


CAN I REGISTER AT THE DOOR TO TAKE EXAM?

Advance registration is required!  We strongly recommend that you consider registering at least two weeks in advance to secure your seat at the testing center.  This will give you plenty of time to study and master the materials. The testing centers have been known to administer the exam the day of registration provided a seat is open and there is still time in the day to complete the exam.


WHAT TIME DOES THE CFPM OR CFM EXAM START?

This will depend on you and your personal schedule giving you maximum flexibility.


WHAT IS A CERTIFIED FOOD PROTECTION MANAGER (CFPM OR CFM)?

They are the same (CFPM = CFM). Certified Food Protection Manager is a designation awarded to individuals passing a written examination on their knowledge of food safety and sanitation.  The standards for certification are developed by the CFP, Conference for Food Protection , a national food safety deliberative body, and endorsed by the  FDA, U.S. Food and Drug Administration.  The ServSafe Manager’s Exam is formally referred to as ServSafe Food Protection Manager’s Exam.  In other states, such as, Florida it is referred to as a Certified Food Manager or Certified Professional Food Manager’s (CPFM) exam.


HOW LONG IS THE FOOD MANAGER CERTIFICATION GOOD FOR IN MY STATE?

5 years and ANSI accepted and approved.  Keep in mind some jurisdictions will want you to re-register with them before your certification has run out. For example, in Austin, TX after 2 years you have to prove again you are currently certified though you don’t have to retake the class or exam until the 5 years have ran out.  You will show them your printed certification. Therefore, you need to get with your local regulatory authority and find out what they require. Our classes/exams are accepted throughout the United States all 50 states from Texas, California, Florida, New York, Illinois, North Carolina, Washington, Oregon, New Mexico and military bases. If you do NRFSP you will be certified internationally: North America: Canada, United States and Mexico also South America.


CAN THE MILITARY TAKE YOUR CFM, CERTIFIED FOOD MANAGER COURSE?

Yes, I would be honored to have you take my class.  I appreciate our armed forces.  NRFSP offer international testing sites through Pearsonvue.  This certification helps because as you get stationed in another part of the world your certification goes with you and good for 5 years.


HOW DO I OBTAIN A DUPLICATE FOOD MANAGER CERTIFICATE?

ServSafe eCertificates you can access and print your own valid certificate at any time and there is no cost to this service.

Prometric and Personvue may be contacted and they will charge you a nominal fee and send you out a new certificate.


WHICH FOOD SAFETY CERTIFICATION IS THE BEST?

Keep in mind most employers do not require a specific program, as long as, you have an ANSI-CFP  accredited food safety certification. ANSI, American National Standard Institute has approved four programs. ANSI-CFP accredited the three I represent started on the same day in 9/3/2003 and have a long track record and accepted everywhere.  360training.com by Learn2Serve only recently got their certification in 7/24/2012 and not accepted in all jurisdictions and states. ServSafe from the National Restaurant Association, I’ve been teaching a couple of decades now, Prometric and National Registry of Food Safety Professionals, NRFSP are the best. Check out the specifics.


CAN I GET COLLEGE CREDIT?

I can not speak on the behalf of the university or college, but I am a culinary professor and have given college credit. I have taught students studying: nutrition in New Mexico, dietitians in Texas and Maryland, a nutritionist in El Paso, hospitality students from Houston, Austin, Denton, San Antonio and beyond, culinary students in Las Vegas, Los Angeles and Phoenix, AZ. Ask your school or university before buying a program from ServSafe or Prometric directly because our training program will save you money in the long run.


WILL THIS FULFILL MY CONTINUING ED REQUIREMENT?

I have given continuing education credits to dietitians and nutritionists.

Minnesota Department of Health  has approved our classes and will give 4 CEUs based the Refresher webcast course you take.  




*Additional cost for Exam Voucher for those in certain countries outside of the Americas.




























What locations have your online classes and materials reached?


Texas:

Houston, Longview, Bedford, Burleson, Round Rock

San Antonio, Lufkin, Big Spring, The Woodlands

Dallas, McAllen, Bryan, Waxahachie

Austin, Mesquite, Carrollton, Wylie

Fort Worth, Midland, Cloverleaf, Temple

El Paso, Nacogdoches, Conroe, The Colony

Arlington, Odessa, Colleyville

Corpus Christi, Pasadena, Denison, De Soto

Plano, Port Arthur, McLean

Laredo, Richardson, Eagle pass

Abilene, San Angelo, Edinburg

Amarillo, San Marcos, Euless

Baytown, Sherman, Grapevine

Beaumont, Texarkana, Hurst

College Station, Texas City, Kingsville

Denton, Tyler, Lewisville

Galvesston, Victoria, La Porte

Grand Prairie, Waco, Lufkin

Harlingen, Wichita Falls, McKinney

Irving, Deer Park, San Benito

Killeen, Grand Prairie, Schertz, Pasadena


New York:

New York City,

New York


California:

Loss Angeles, Long Beach

San Diego, Oakland

San Jose, Anaheim, Santa Barbara

San Francisco, Santa Ana, Sacramento

Fresno, Riverside, Backersfield


Colorado:

Colorado Springs

Denver

Durango

Aubora, Fort Collins


Arizona:

Phoenix

Tucson

Mesa, Chandler, Glendale


Kentucky:

Louisville, Ironville

Jefferson, Meads

Lexington-Fayette


Tennessee:

Nashville, Memphis

Davidson, Knoxville

Pigeon Forge, Chattanooga


Vermont:

Chitlenden

Washington

Franklin

Rutland

Windsor

Addison


Minnesota:

Minneapolis

St. Paul

Rochester

Duluth

Bloomington

Brooklyn Park

Plymouth

Woodbury, Andover, Savage, Fridley, White Bear Lake

Eagan, Maple Grove, Coon Rapids, Rosemount

Eden Prairie, Burnsville, Blain, Lakeville

St. Cloud, Minnetonka, Apple Valley

Edina, St. Louis Park, Mankato, Maplewood

Richfield, Roseville, Winona, Chaska, Elk River




Philadelphia, Pennsylvania

Indianapolis, Indiana

Jacksonville and Tampa, Florida

Columbus and Cleveland, Ohio

Charlotte and Raleigh, North Carolina

Detroit, Michigan

Seattle, Washington

Washington, D.C.

Boston, Mass

Baltimore, Maryland

Portland, Multnomah, Washington, Marion, Clackamas, Yamhill, Benton, Lane, Jackson and Polk, Oregon

Detroit, Michigan

Albuquerque, New Mexico

Oklahoma City and Tulsa, Oklahoma

Virginia Beach, Virginia

Atlanta, Georgia

Omaha, Nebraska

St. Louis, Springfield, Independence and Kansas City, Missouri

Honolulu, Hawaii

Wichita, Kansas

Detroit, Michigan

Chicago, Illinois

Milwaukee, Wisconsin

Seattle, Washington

Little Rock, Fort Smith, Fayetteville and Springdale, Arkansas

Billings, Montana

Tucson, Mesa, Chandler and Glendale, Arizona

Mount Pleasant, Utah

Nevada, Las Vegas

Wisconsin



UNT University of North Texas Hospitality and Tourism

TCC Tarrant County College

TWU Texas Woman’s University

UT University of Texas

Baylor

St. Edwards

ACC Austin Community College


















Frequently Asked Questions Snap Shot